FAQs

How do I check the status of my order?

Answer: Upon placing your order, please allow up to 2-5 business days to have your order processed. Our fulfillment warehouse will pack your goods and have it shipped as soon as possible. Once you order has been shipped, you will receive a shipment confirmation email with a tracking number to your order. If you did not receive your tracking number or you don't have any updates on your Order Status page after 5 business days, please contact us immediately and we will investigate the situation.

Tracking hasn't updated in awhile, is that normal? 

Yes that is normal. The reason for that is because that is when it is traveling  overseas and going through customs which can take awhile. The shipping carrier cannot track an item that is traveling overseas until it has cleared customs. Once it has landed in your country and been cleared from customs, it will update again. 

 

How long does shipping take?

Answer: Our warehouses are located around the world. For domestic orders in the United States, it depends on the product. Some products take 5-13 days while others take 12-20 days, so make sure to read the product description. The product description will mention the delivery time. As for International orders, please allow up to 35 days. However, we refund your order if you do not receive it in 6 weeks from purchase day.

 

DO YOU OFFER A REFUND IF I DON'T LIKE THE PRODUCT?

Answer: Yes we do! We offer a full refund on your order if you don't like the product. Visit our Refund Policy for more details! If you wish to return item, go to our main menu and select the "Returns" tab!

 

Why didn't my order come in one package?

Answer: We ship your orders from various international warehouses (US, Canada, China and Singapore). Our stock is spread out over multiple fulfilment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once, rest assured they are on the way. 

How do you ship?

Answer: We ship orders from our fulfillment centers, (Shanghai, China) by oversea mail service. After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. 

 

If you have any additional questions that are not addressed in our FAQS. Please contact us and we will get back to you as soon as possible!