Refund and Exchange Policy
Here at Zentric we accept returns! If you wish to start a return, email us at firstname.lastname@example.org or visit our contact page.
Zentric does not cover shipping fees on returns, customer is responsible for paying the shipping fees.
Zentric can provide shipping labels if the customer would like one, as long as they have access to a printer. Although, shipping costs will be deducted from their refund. Shipping costs vary depending on the weight and size of the product.
If the customer does not have access to a printer, we can gladly provide you with our return address.
Currently, we are not able to provide shipping labels on orders outside the US. We are sorry for the inconvenience. Orders placed outside the USA will have to pay for shipping if they would like to return an item.
Purchased items that are received damaged, or broken, you must provide proof with an image sent to our customer support and verified.
If you are not satisfied with the product, then you must message our customer support and we will be more than glad to refund your order under certain circumstances. We care 100% about our customers satisfactory.
Our policy lasts 30 days from the moment of purchase. If 30 days have gone by since your product has been delivered, unfortunately we can’t offer you a refund or exchange. Returns must sent within the 30 day time frame to be eligible for a refund as well.
Customers can submit a refund request 15 days after delivery of purchase. So if you are not satisfied within 15 days of receiving your product, feel free to contact us!
To be eligible for a return, your item must be in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
We do not provide refunds for lost packages or miss delivered items by Shipping carriers. Although, we are willing to reship your package at no costs.
If you wish to cancel order, please email us within 24 hours after placing order for best chance of cancellation. Typically after 24 hours, it is likely too late to cancel