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Our customer support team can take a bit longer in responding over the weekends so please do not be alarmed. As for the weekdays, our support team replies within 24 hours but if we are experiencing high volume of orders/emails or it is a holiday season, then there are times it can take up to 48 hours. 

Please provide order number if you have a question about your order. If you do not have your order number, please provide us with your shipping address so we may locate it. Thank you

Do not hesitate to contact us. We look forward to helping you:)